At Sviwal, we prioritize your satisfaction, and we want you to have a hassle-free shopping experience. Please take a moment to review our return policy to ensure clarity and transparency.

Dispatch Time

  • Our dedicated team works hard to dispatch your order promptly. Please allow 3-4 working days for the processing and dispatch of your items.

Delivery Time

We understand the anticipation of receiving your order. Our estimated delivery time is between 14-20 days. While we strive to meet these timelines, delivery times may vary based on your location and external factors.

Return Conditions

  • We accept returns for unopened goods. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.

Postage and Return Shipping

  • Postage fees for the initial order will be applied to the customer. In the case of a return, the customer is responsible for covering the return shipping costs.

Return Process

  • Contact Us: Reach out to our customer service team at [] within 7 days of receiving your order.
  • Return Authorization: Obtain authorization for the return and receive instructions on how to proceed.
  • Packaging: Ensure that the item is securely packaged in its original packaging.
  • Return Shipping: Ship the item to the address provided by our customer service team, using a trackable shipping method.
  • Inspection and Refund: Once the returned item is received and inspected for damages, a full refund will be issued if the item is in its original, unopened condition.

Refund Processing Time

  • Refunds will be processed within 3 days after the returned item is received and inspected. Please note that the processing time may vary based on your payment method and financial institution.

Damaged Items

  • If your item arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue promptly.

Contact Us

  • If you have any questions or concerns regarding our return policy, please feel free to contact us at [].

Thank you for choosing Sviwal. We appreciate your trust in us, and we are committed to ensuring your satisfaction with every purchase