Return Policy - Sviwal

At Sviwal, we prioritize your satisfaction, and we want you to have a hassle-free shopping experience. Please take a moment to review our return policy to ensure clarity and transparency.

Dispatch Time

Our dedicated team works hard to dispatch your order promptly. Please allow 3-4 working days for the processing and dispatch of your items.

Delivery Time

We understand the anticipation of receiving your order. Our estimated delivery time is between 14-20 days. While we strive to meet these timelines, delivery times may vary based on your location and external factors.

Return Conditions

We accept returns for unopened goods. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.

Postage and Return Shipping

Postage fees for the initial order will be applied to the customer. In the case of a return, the customer is responsible for covering the return shipping costs.

Return Process

Contact Us: Reach out to our customer service team at [sviwalcustomerservice@gmail.com] within 7 days of receiving your order.
Return Authorization: Obtain authorization for the return and receive instructions on how to proceed.
Packaging: Ensure that the item is securely packaged in its original packaging.
Return Shipping: Ship the item to the address provided by our customer service team, using a trackable shipping method.
Inspection and Refund: Once the returned item is received and inspected for damages, a full refund will be issued if the item is in its original, unopened condition.

Refund Processing Time

Refunds will be processed within 3 days after the returned item is received and inspected. Please note that the processing time may vary based on your payment method and financial institution.